Tour Operators: Coronavirus

Department for Business, Energy and Industrial Strategy written question – answered at on 9 June 2020.

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Photo of Scott Mann Scott Mann Conservative, North Cornwall

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department has taken to help support people claim back their deposits from tour operators if in the event that overseas travel plans are affected by the covid-19 pandemic.

Photo of Paul Scully Paul Scully Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy), Minister of State (London)

Package travel agencies are required to comply with The Package Travel and Linked Travel Arrangements Regulations 2018, which protect consumers who have bought package holidays. Consumers are entitled to a refund if forced to cancel a package holiday due to unavoidable and extraordinary circumstances, which should be issued within 14 days, depending on the nature of the contract in place. Further information on the rights and responsibilities of consumers and businesses was published on 30 April by the Competition and Markets Authority. If the CMA finds evidence that companies are failing to comply with the law, the CMA will take appropriate enforcement action, which could include taking a firm to court if it does not address its concerns.

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