Independent Case Examiner

Department for Work and Pensions written question – answered on 5th June 2020.

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Photo of Rushanara Ali Rushanara Ali Labour, Bethnal Green and Bow

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 May 2020 to Question 43913 on the Independent Case Examiner, how many new Independent Case Examiners were recruited between 1 February 2020 and 31 March 2020 to help reduce the time complaints wait to be brought into investigation.

Photo of Mims Davies Mims Davies The Parliamentary Under-Secretary of State for Work and Pensions

Holding answer received on 04 June 2020

Funding has been made available in the 2020/21 financial year to allow the Independent Case Examiner’s (ICE) Office to help reduce the time complaints wait to be brought into investigation. Its headcount will increase from 89 to 112. The recruitment of additional Investigation Case Managers commenced in February 2020, but was paused following the introduction of the Coronavirus lockdown measures. That pause has now been lifted and the Office is currently concluding the recruitment exercise.

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