Ferries: Coronavirus

Department for Transport written question – answered at on 3 June 2020.

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Photo of Barry Sheerman Barry Sheerman Labour/Co-operative, Huddersfield

To ask the Secretary of State for Transport, what discussions he has had with ferry operators on providing appropriate compensation to people who have had their journeys cancelled due to the covid-19 outbreak.

Photo of Kelly Tolhurst Kelly Tolhurst Parliamentary Under-Secretary (Department for Transport)

The Government recognises the extremely difficult circumstances consumers and many businesses are currently facing.

The Department for Transport is in regular contact with ferry operators and is working closely with the sector and consumer groups to help ensure ferry operators deliver on their commitments.

Under the maritime passenger rights rules, passengers are entitled to a full refund of the ticket price where a ferry journey has been cancelled by the operator. However, because the Covid-19 outbreak is considered an “extraordinary circumstance”, ferry operators are not liable to pay compensation as well under these rules.

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