We already have escalation routes in place. We have had assurance from Area Directors that escalation routes are open and working and have sufficient capacity. We are exploring alternatives to further refine the process.
We have previously advised Macmillan if they could provide specific examples of where a Jobcentre has not been able to support them or has not had capacity, that these could be shared with their National Account Manager within National Employer & Partnership Team in DWP.
In addition, we have now mobilised 10 senior safeguarding leaders who between them will cover all our regions, these roles are temporary and will be reviewed in 3 months. These leaders don’t replace any of our existing routes into DWP where there is a concern about a customer, but they are there to be the region’s escalation point if a solution cannot be found locally, or it is a serious and complex case. These leaders will also be active members of multi-agency boards in their geography.