Only a few days to go: We’re raising £25,000 to keep TheyWorkForYou running and make sure people across the UK can hold their elected representatives to account.

Donate to our crowdfunder

Social Security Benefits

Department for Work and Pensions written question – answered on 21st May 2020.

Alert me about debates like this

Photo of Philip Davies Philip Davies Conservative, Shipley

To ask the Secretary of State for Work and Pensions, if she will take steps to introduce an escalation route for complex benefits cases referred to her Department by Macmillan Cancer Support and other advice services so that urgent benefits cases can be resolved more swiftly.

Photo of Justin Tomlinson Justin Tomlinson The Minister of State, Department for Work and Pensions

We already have escalation routes in place. We have had assurance from Area Directors that escalation routes are open and working and have sufficient capacity. We are exploring alternatives to further refine the process.

We have previously advised Macmillan if they could provide specific examples of where a Jobcentre has not been able to support them or has not had capacity, that these could be shared with their National Account Manager within National Employer & Partnership Team in DWP.

In addition, we have now mobilised 10 senior safeguarding leaders who between them will cover all our regions, these roles are temporary and will be reviewed in 3 months. These leaders don’t replace any of our existing routes into DWP where there is a concern about a customer, but they are there to be the region’s escalation point if a solution cannot be found locally, or it is a serious and complex case. These leaders will also be active members of multi-agency boards in their geography.

Does this answer the above question?

Yes1 person thinks so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.