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Travel: Coronavirus

Department for Business, Energy and Industrial Strategy written question – answered on 19th May 2020.

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Photo of Andrew Percy Andrew Percy Conservative, Brigg and Goole

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps he plans to take against travel companies and airlines refusing to refund customers for cancellations.

Photo of Paul Scully Paul Scully Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy), Minister of State (London)

Package travel agencies are required to comply with The Package Travel and Linked Travel Arrangements Regulations 2018, which protect consumers who have bought package holidays. Consumers are entitled to a refund if forced to cancel a package holiday due to unavoidable and extraordinary circumstances, which should be issued within 14 days, depending on the nature of the contract in place. Further information on the rights and responsibilities of consumers and businesses was published on 30 April by the Competition and Markets Authority who have also set up a covid-19 taskforce for consumers to register complaints.

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