Utilities: Billing

Department for Business, Energy and Industrial Strategy written question – answered on 21st May 2020.

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Photo of Baroness Bennett of Manor Castle Baroness Bennett of Manor Castle Green

To ask Her Majesty's Government what plans they have to ensure that households unable to pay utility bills will not face disconnection from their utilities for non-payment between 1 October 2020 and 1 March 2021.

Photo of Lord Callanan Lord Callanan Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy)

The utilities are taking measures to support customers whose ability to pay their bills is being impacted.

In energy, all domestic energy suppliers have agreed to a set of principles to support energy customers impacted by Covid-19. These principles include the suspension of energy credit meter disconnections and support for prepayment meter customers to stay on supply.

All of the UK's major internet service and mobile providers have committed to working with customers who find it difficult to pay their bill as a result of Covid-19 to ensure that they are treated fairly and are appropriately supported.

In the water sector, existing legislation means water companies cannot disconnect household water supply if consumers are unable to pay their bills.

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