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The City of London Corporation (as the Police Authority for the City of London Police) commissioned an independent review by Sir Craig Mackey QPM into the standards, culture and management of Action Fraud. The finding and recommendations of that review were published on 24th January: https://www.cityoflondon.gov.uk/about-the-city/Pages/police-authority.aspx
In addition, as part of the 20/21 police funding settlement, City of London Police received additional funding to allow them to recruit additional staff for the Action Fraud call centre. Despite the current challenging circumstances, work has continued to recruit and develop remote training for these additional staff at pace.