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To ask the Secretary of State for Education, what arrangements are in place to enable schools to contact Edenred about problems with free school meals vouchers.
Schools can contact Edenred using either the email address or phone number set up specifically for the department’s national voucher scheme (email@example.com or 0333 400 5932). Call volumes are very high at the moment so we would recommend submitting queries via email where possible. As always, we thank schools for their patience and for ensuring that families most in need continue to receive the support they require.
We are working tirelessly with Edenred to resolve any outstanding technical problems so that children eligible for free schools meals are supported quickly.
These are rapidly developing circumstances and we will continue to keep the situation under review and to keep Parliament updated accordingly.