Access to Work Programme: Coronavirus

Department for Work and Pensions written question – answered on 29th April 2020.

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Photo of Marsha de Cordova Marsha de Cordova Shadow Secretary of State for Women and Equalities

To ask the Secretary of State for Work and Pensions, whether Access to Work claims can be processed electronically during the covid-19 outbreak.

Photo of Justin Tomlinson Justin Tomlinson The Minister of State, Department for Work and Pensions

Access to Work is keen to continue to support disabled people whether working in the workplace or at home. In response to the Coronavirus pandemic, Access to Work have implemented a number of easements to support customers, one of these easements is removing the need for customers to obtain a physical signature from either their employer or support worker.

From 23rd April, Access to Work will not require a physical signature from employers or support workers to validate customer claims. Instead the employer or support worker will be able to send in an email confirmation to support the claim, or the customer can attach the email to their claim form.

Recognising that some customers have expressed concerns about still having to sign claim forms and post them, Access to Work is exploring alternative ways of accepting claim forms and customer signatures.

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