Package Holidays: Repayments

Department for Transport written question – answered on 29th April 2020.

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Photo of Claire Hanna Claire Hanna Social Democratic and Labour Party, Belfast South

To ask the Secretary of State for Transport, what steps the Government plans to take to support consumers who are eligible for a refund under the The Package Travel and Linked Travel Arrangements Regulations 2018 and who have not received a refund within the legislative time limit of 14 days.

Photo of Kelly Tolhurst Kelly Tolhurst Parliamentary Under-Secretary (Department for Transport)

The Government recognises the challenges businesses and consumers are experiencing regarding refunds for cancelled holidays and flights. Airlines are working hard to answer the high call volumes and to process the very large number of applications for refunds.

The Government appreciates the distress and frustration consumers may be experiencing. The Department for Transport is in regular conversation with UK airlines and working closely with the sector, the regulator and consumer groups to help ensure airlines deliver on their commitments.

The Civil Aviation Authority wrote to UK airlines and some non-EU carriers last week to emphasise their approach on the issue of refunds and setting out their expectation that airlines make refunds in a reasonable period.

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