Despite the significant disruption being felt across the higher education (HE) sector, students rightly deserve the appropriate support and recognition for their hard work and dedication. HE providers take their responsibilities seriously and are best placed to identify the needs of their student body as well as how to develop the services needed to support it. Many HE providers have moved rapidly to develop new ways of delivering courses through online teaching and alternatives to traditional end-of-course exams.
When making changes to the delivery of their courses, HE providers need to consider how they support all students, particularly the most vulnerable. This includes students suffering from COVID-19, students who need to self-isolate, international students and students who are either unable or less able to access remote learning for whatever reason, as well as care leavers, students who are estranged from their families and students with disabilities.
The Office for Students (OfS) has recently published guidance setting out the actions that it will take to support providers to maintain standards and teaching quality. It highlights flexible models for teaching, learning and assessment that will most likely satisfy OfS quality and standard conditions. On 23 March, the Quality Assurance Agency for Higher Education published the first in a series of good practice guidance notes that are available to all UK HE providers.
HE providers should make all reasonable efforts to enable students to complete their studies, for achievement to be reliably assessed and for qualifications to be awarded securely.
Many HE providers will have hardship funds to support students in times of need, including emergencies. The expectation is that where any student requires additional support, such as access to the Internet, providers will support them through their own hardship funds.
The OfS have stated that providers are permitted to divert more of their student premium funding to their hardship funds to support students, including through the purchase of IT equipment. Providers should particularly ensure that students in the most vulnerable groups are able to access this support where needed.