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Since the outbreak of COVID-19, the Universal Credit system has demonstrated its resilience and ability to deal with large increase in applications, ensuring we provide financial help to those in need. Using technology and automation Universal Credit delivers a modern and effective working-age welfare system, allowing our staff to concentrate on those people who require additional support. This approach is currently allowing us to continue to process new applications online and by telephone without the need to visit a Jobcentre.
The most recent scheduled Universal Credit statistical release surrounding the caseload volume was on 21 April 2020: https://www.gov.uk/government/statistics/announcements/universal-credit-29-april-2013-to-12-march-2020