Only a few days to go: We’re raising £25,000 to keep TheyWorkForYou running and make sure people across the UK can hold their elected representatives to account.Donate to our crowdfunder
Since 16th March, the Department has received over 1.2m claims for Universal Credit. This is an unprecedented level of demand for our services, however, we have every confidence that the Department can meet this challenge.
Our priority as a Department remains that we ensure people get their benefit payments and that we can continue to support those who need our support the most.
We are continuing to redeploy 10,000 staff from other parts of DWP to frontline services and are also recruiting additional staff to assist with the processing of claims, including support from other government departments.
We have also introduced new processes to ease pressure on waiting times for identity verification over the phone and other processes, and people making new claims for Universal Credit now no longer need to call the Department as part of the process.