Asylum: Information

Home Office written question – answered on 31st March 2020.

Alert me about debates like this

Photo of Jim Shannon Jim Shannon Shadow DUP Spokesperson (Human Rights), Shadow DUP Spokesperson (Health)

To ask the Secretary of State for the Home Department, what steps she is taking to improve information provided to people seeking asylum.

Photo of Jim Shannon Jim Shannon Shadow DUP Spokesperson (Human Rights), Shadow DUP Spokesperson (Health)

To ask the Secretary of State for the Home Department, what steps the Government is taking to monitor the quality of experience of people seeking asylum in the UK.

Photo of Chris Philp Chris Philp The Parliamentary Under-Secretary of State for the Home Department

The Home Office issues an information leaflet to asylum claimants at the point of claim which outlines the asylum process and the claimant’s responsibilities within that process. This information leaflet is periodically reviewed.

Independent guidance and advice are also available to asylum claimants provided by Migrant Help. Migrant Help are present in initial accommodation where destitute asylum seekers are initially housed and their services can also be accessed via their website or by phone. Their website is available in multiple languages, and the helpline is free and accessible in multiple languages.

UKVI work closely with our key partners and stakeholders to seek and share feedback to identify ways in which we can improve the quality of experience of people seeking asylum in the UK. We have recently set up a Customer Experience Management Team, based across the UK, who will work closely on a local level with stakeholders, to identify key areas to improve the overall experience for people seeking asylum in the UK.

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