Universal Credit: Coronavirus

Department for Work and Pensions written question – answered on 15th April 2020.

Alert me about debates like this

Photo of Dawn Butler Dawn Butler Labour, Brent Central

To ask the Secretary of State for Work and Pensions, what steps he will take to increase staffing of the universal credit helpline in response to increasing demand as a result of the covid-19 outbreak.

Photo of Mims Davies Mims Davies The Parliamentary Under-Secretary of State for Work and Pensions

An error has been identified in the written answer given on 31 March 2020.

The correct answer should have been:

As both the Prime Minister and Chancellor have made clear, the Government will do whatever it takes to support people affected by COVID 19 and we have been clear in our intention that no one should be penalised for doing the right thing. These are rapidly developing circumstances, we continue to keep the situation under review and will keep Parliament updated accordingly.

The Department is taking all appropriate steps to protect colleagues and customers, in line with Government advice.

Our priority as a Department is ensuring people get their benefit payments and that we can continue to support those who need us the most. We have mobilised our robust business continuity plans to ensure we can do just that. We are already redeploying 10,000 staff from other parts of DWP and are also recruiting additional staff to assist with the processing of claims, including support from other government departments and the private sector.

Does this answer the above question?

Yes1 person thinks so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.

Photo of Mims Davies Mims Davies The Parliamentary Under-Secretary of State for Work and Pensions

As both the Prime Minister and Chancellor have made clear, the Government will do whatever it takes to support people affected by COVID 19 and we have been clear in our intention that no one should be penalised for doing the right thing. These are rapidly developing circumstances, we continue to keep the situation under review and will keep Parliament updated accordingly.

The Department is taking all appropriate steps to protect colleagues and customers, in line with Government advice.

Our priority as a Department is ensuring people get their benefit payments and that we can continue to support those who need us the most. We have mobilised our robust business continuity plans to ensure we can do just that. We are already redeploying 10,000 staff from other parts of DWP and are also recruiting additional staff to assist with the processing of claims, including support from other government departments and the private sector.

Does this answer the above question?

Yes1 person thinks so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.