Universal Credit

Department for Work and Pensions written question – answered on 31st March 2020.

Alert me about debates like this

Photo of John Healey John Healey Shadow Secretary of State for Housing

To ask the Secretary of State for Work and Pensions, what information her Department holds on the average (a) journey time and (b) distance universal credit claimants have made to attend in-person appointments in the latest period for which figures are available.

Photo of Mims Davies Mims Davies The Parliamentary Under-Secretary of State for Work and Pensions

This information is not collected.

Since the introduction of Universal Credit, claimants have been supported by a more flexible approach to contact, with much greater use of digital and telephone channels. This enables claimants to continue to engage with the Department, receive appropriate support and satisfy the conditions of their personalised Claimant Commitment, without having to always attend an appointment in person.

Claimants can also access free telephony and web support through the Citizen’s Advice Help to Claim service.

Does this answer the above question?

Yes1 person thinks so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.