Universal Credit

Department for Work and Pensions written question – answered on 15th April 2020.

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Photo of John Healey John Healey Shadow Secretary of State for Defence

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to provide (a) phone and (b) online appointments for new universal credit claimants.

Photo of Mims Davies Mims Davies The Parliamentary Under-Secretary of State for Work and Pensions

An error has been identified in the written answer given on 31 March 2020.

The correct answer should have been:

As both the Prime Minister and Chancellor have made clear, the Government will do whatever it takes to support people affected by COVID 19 and we have been clear in our intention that no one should be penalised for doing the right thing. These are rapidly developing circumstances, we continue to keep the situation under review and will keep Parliament updated accordingly.

The Department is taking all appropriate steps to protect colleagues and customers, in line with Government advice.

We have temporarily suspended the requirement for face-to-face Jobcentre Plus appointments for all claimants in Universal Credit, Job Seekers’ Allowance (JSA), Employment Support Allowance (ESA) and Income Support. Advances for all new UC claimants are now available online / via phone, with no requirement to attend a job centre.

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Photo of Mims Davies Mims Davies The Parliamentary Under-Secretary of State for Work and Pensions

As both the Prime Minister and Chancellor have made clear, the Government will do whatever it takes to support people affected by COVID 19 and we have been clear in our intention that no one should be penalised for doing the right thing. These are rapidly developing circumstances, we continue to keep the situation under review and will keep Parliament updated accordingly.

The Department is taking all appropriate steps to protect colleagues and customers, in line with Government advice.

We have temporarily suspended the requirement for face-to-face Jobcentre Plus appointments for all claimants in Universal Credit, Job Seekers’ Allowance (JSA), Employment Support Allowance (ESA) and Income Support. Advances for all new UC claimants are now available online / via phone, with no requirement to attend a job centre.

Does this answer the above question?

Yes1 person thinks so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.