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Universal Credit

Department for Work and Pensions written question – answered on 15th April 2020.

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Photo of John Healey John Healey Shadow Secretary of State for Defence

To ask the Secretary of State for Work and Pensions, what steps he is taking to ensure limited social interaction in relation to appointments for new universal credit claimants since 16 March 2020.

Photo of Mims Davies Mims Davies The Parliamentary Under-Secretary of State for Work and Pensions

An error has been identified in the written answer given on 31 March 2020.

The correct answer should have been:

As both the Prime Minister and Chancellor have made clear, the Government will do whatever it takes to support people affected by COVID 19 and we have been clear in our intention that no one should be penalised for doing the right thing. These are rapidly developing circumstances, we continue to keep the situation under review and will keep Parliament updated accordingly.

The Department is taking all appropriate steps to protect colleagues and customers, in line with Government advice.

DWP has always followed Public Health England guidelines on social distancing. As of 24th March, Jobcentres are only offering face-to-face appointments – conducted in accordance with PHE guidelines on social distancing - for the small number of claimants who would otherwise not be able to receive support. This helps us to continue to deliver our critical services whilst keeping our customers and staff safe.

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Photo of Mims Davies Mims Davies The Parliamentary Under-Secretary of State for Work and Pensions

As both the Prime Minister and Chancellor have made clear, the Government will do whatever it takes to support people affected by COVID 19 and we have been clear in our intention that no one should be penalised for doing the right thing. These are rapidly developing circumstances, we continue to keep the situation under review and will keep Parliament updated accordingly.

The Department is taking all appropriate steps to protect colleagues and customers, in line with Government advice.

DWP has always followed Public Health England guidelines on social distancing. As of 24th March, Jobcentres are only offering face-to-face appointments – conducted in accordance with PHE guidelines on social distancing - for the small number of claimants who would otherwise not be able to receive support. This helps us to continue to deliver our critical services whilst keeping our customers and staff safe.

Does this answer the above question?

Yes0 people think so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.

Photo of John Healey John Healey Shadow Secretary of State for Housing

To ask the Secretary of State for Work and Pensions, what steps she has taken to (a) protect public-facing universal credit and jobcentre staff and (b) limit their social interaction since 16 March 2020.

Photo of John Healey John Healey Shadow Secretary of State for Housing

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to provide (a) phone and (b) online appointments for new universal credit claimants.

Photo of John Healey John Healey Shadow Secretary of State for Housing

To ask the Secretary of State for Work and Pensions, whether new universal credit claimants have been required to attend in-person appointments after a phone assessment since 16 March 2020.

Photo of Dawn Butler Dawn Butler Shadow Secretary of State for Women and Equalities

To ask the Secretary of State for Work and Pensions, what steps he will take to increase staffing of the universal credit helpline in response to increasing demand as a result of the covid-19 outbreak.