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British Nationals Abroad: Coronavirus

Foreign and Commonwealth Office written question – answered on 27th March 2020.

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Photo of Tan Dhesi Tan Dhesi Labour, Slough

To ask the Secretary of State for Foreign and Commonwealth Affairs, what estimate he has made of the (a) number of calls being answered by and (b) average cost of calls to his Department's hotline for British nationals that are attempting to return home from overseas.

Photo of Nigel Adams Nigel Adams Minister of State (Foreign and Commonwealth Office) (Joint with the Department for International Development)

Volumes of calls to our global consular contact centres are at unprecedented levels. Our staff in the consular contact centres are working around the clock to do the best they can for British people overseas. We have already reinforced our contact centres and given the dramatic increase in demand we will increase our capacity further. Those calling are charged the cost of a local rate call.

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