NHS 111: Recruitment

Department of Health and Social Care written question – answered on 2nd April 2020.

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Photo of Afzal Khan Afzal Khan Shadow Minister (Home Office) (Immigration)

To ask the Secretary of State for Health and Social Care, how many additional call handlers are being recruited to help manage the NHS 111 service.

Photo of Afzal Khan Afzal Khan Shadow Minister (Home Office) (Immigration)

To ask the Secretary of State for Health and Social Care, what steps he is taking to ensure calls to NHS 111 are answered within a reasonable timeframe.

Photo of Edward Argar Edward Argar Minister of State (Department of Health and Social Care)

NHS 111 is increasing its call-handling and clinical capability to respond to COVID-19. The additional call-handling capability includes the non-telephony resource called the Coronavirus Response Service (CRS), which was established to support the core NHS 111. There are currently over 4,500 call handlers working across the country in the CRS, with plans in place to increase this number over the coming weeks. Work is also underway to increase the clinical capacity within NHS 111 by mobilising clinical resources across the core service and primary care.

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