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The Government announced on 19 March that we have secured a voluntary agreement with domestic energy supply companies to support customers impacted by Covid-19.
Under the terms of this agreement, energy suppliers will seek to identify and prioritise customers at risk, support customers who are impacted financially, and support prepayment meter customers to stay on supply.
The support offered will be based on the individual circumstances of the customer and the systems, processes and capability of the supply company. It could include extending discretionary or friendly credit, or sending out a pre-loaded top up card for prepay customers who are unable to leave home to top up.