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Diplomatic Service: Telephone Services

Foreign and Commonwealth Office written question – answered on 27th March 2020.

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Photo of Emily Thornberry Emily Thornberry Shadow Foreign Secretary

To ask the Secretary of State for Foreign and Commonwealth Affairs, how many additional staff have been seconded from other roles in his Department to staff the public consular services hotline.

Photo of Nigel Adams Nigel Adams Minister of State (Foreign and Commonwealth Office) (Joint with the Department for International Development)

Volumes of calls to our global consular contact centres are at unprecedented levels. Our staff in the consular contact centres are working around the clock to do the best they can for British people overseas. Given the dramatic increase in demand we are doubling the number of call handlers working to answer peoples' calls.

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