NHS 111: Coronavirus

Department of Health and Social Care written question – answered on 26th March 2020.

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Photo of Dan Jarvis Dan Jarvis Labour, Barnsley Central

To ask the Secretary of State for Health and Social Care, what recent assessment his Department has made of the effectiveness of the NHS 111 service response to the covid-19 outbreak.

Photo of Jo Churchill Jo Churchill The Parliamentary Under-Secretary for Health and Social Care

Holding answer received on 23 March 2020

Around 500 additional call handlers have already been trained.

The National Health Service has been clear that investment will increase if demand continues to rise advising that people should only call 111 if they cannot get help online. The new NHS 111 online service provides people with the right advice which frees up clinical call handlers time so that they are able to prioritise those experiencing symptoms.

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