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NHS 111: Health Professions

Department of Health and Social Care written question – answered on 24th March 2020.

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Photo of Dan Jarvis Dan Jarvis Labour, Barnsley Central

To ask the Secretary of State for Health and Social Care, whether he has plans to increase the number of medical professionals available via the NHS 111 telephone service.

Photo of Edward Argar Edward Argar Minister of State (Department of Health and Social Care)

Holding answer received on 23 March 2020

Around 1,000 additional call handlers have already been trained, responding to the increased volumes of calls to the NHS 111 telephone service.

The NHS has been clear that investment will increase if demand continues to rise.

The new NHS 111 online service provides people with the right advice which frees up clinical call handlers time so that they are able to prioritise those experiencing symptoms.

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