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Businesses: Insurance

Treasury written question – answered on 23rd March 2020.

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Photo of John Glen John Glen Minister of State (Treasury) (City), The Economic Secretary to the Treasury

The Government is in continual dialogue with the insurance sector about its contribution to handling this unprecedented situation.

In addition, the Chancellor has made clear that, for those businesses which have an appropriate policy covering pandemics, the Government’s medical advice of 16 March is sufficient to allow businesses to make a claim against their insurance, provided the other terms and conditions in their policy are met. We recognise that most businesses have not purchased insurance that covers pandemic-related losses. Any affected businesses should note the government’s full package of support.

The FCA’s rules require insurers to handle claims fairly and promptly; provide reasonable guidance to help a policyholder make a claim, and appropriate information on its progress; not reject a claim unreasonably; and settle claims promptly once settlement terms are agreed.

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