Home Energy and Lifestyle Management: Complaints

Department for Business, Energy and Industrial Strategy written question – answered on 26th March 2020.

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Photo of Alan Brown Alan Brown Shadow SNP Spokesperson (Energy and Climate Change)

To ask the Secretary of State for Business, Energy and Industrial Strategy, how many Green Deal loan complaints the Green Deal Finance Company has received in respect of Home Energy and Lifestyle Management Ltd in each year since 2013, by (i) constituency and (ii) local authority area.

Photo of Alan Brown Alan Brown Shadow SNP Spokesperson (Energy and Climate Change)

To ask the Secretary of State for Business, Energy and Industrial Strategy, with reference to the oral contribution of the Parliamentary Under-Secretary of State for Business, Energy and Industrial Strategy, Official Report, 23 October 2018, column 53WH, whether the Green Deal Finance Company has written to the 4,581 consumers who were sold a Green Deal by Home Energy and Lifestyle Management Ltd (HELMS) on the sales practices of that company.

Photo of Kwasi Kwarteng Kwasi Kwarteng The Minister of State, Department for Business, Energy and Industrial Strategy

The Department does not hold information on the number of complaints the Green Deal Finance Company has received in respect of Home Energy and Lifestyle Management Ltd (HELMS).

The Department also does not hold information on whether the Green Deal Finance Company has written to the 4,581 HELMS consumers on the practices of that company.

The Green Deal Finance Company are a private company, and as such do not routinely share data around complaints, or their approach to providing redress to consumers with the Department.

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No7 people think not

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