Migrant Help: Contracts

Home Office written question – answered on 19th March 2020.

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Photo of Anneliese Dodds Anneliese Dodds Shadow Minister (Treasury)

To ask the Secretary of State for the Home Department, what the average time taken is from receipt of correspondence by Migrant Help to replying to the sender since the introduction of the new Advice, Issue Reporting and Eligibility contract.

Photo of Chris Philp Chris Philp The Parliamentary Under-Secretary of State for the Home Department

There are various types of correspondence received by Migrant Help via a range of routes. It is therefore not possible to give average times, however all correspondence received through Royal Mail is dealt with within 48 hours of receipt.

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