As the National Lead Force for fraud, the City of London Police (CoLP) are responsible for the performance of the Action Fraud service. Together with the City of London Corporation, CoLP commissioned an independent review led by Sir Craig Mackey QPM into the standards, culture and management of Action Fraud. The findings and recommendations of that review were published on 24th January: https://www.cityoflondon.gov.uk/about-the-city/Pages/police-authority.aspx
In addition, as part of the 20/21 police funding settlement, City of London Police received additional funding to allow them to recruit additional staff for the Action Fraud call centre. Despite the current challenging circumstances, work has continued to recruit and develop remote training for these additional staff at pace.