Local Government and Social Care Ombudsman: Complaints

Ministry of Housing, Communities and Local Government written question – answered on 17th March 2020.

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Photo of Caroline Nokes Caroline Nokes Chair, Women and Equalities Committee, Chair, Women and Equalities Committee

To ask the Secretary of State for Housing, Communities and Local Government, what proportion of complaints to the Local Government and Social Care Ombudsman were upheld in 2019.

Photo of Caroline Nokes Caroline Nokes Chair, Women and Equalities Committee, Chair, Women and Equalities Committee

To ask the Secretary of State for Housing, Communities and Local Government, how many complaints to the Local Government and Social Care Ombudsman were upheld in 2019.

Photo of Simon Clarke Simon Clarke Minister of State (Housing, Communities and Local Government)

The Local Government and Social Care Ombudsman publishes on their website an annual review of local government complaints. The latest report available is for financial year 2018 to 2019. It reveals that 4,232 detailed investigations were carried out in 2018 to 2019 and 58 per cent of those complaints were upheld.

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