Only a few days to go: We’re raising £25,000 to keep TheyWorkForYou running and make sure people across the UK can hold their elected representatives to account.Donate to our crowdfunder
This information is not held.
The Department does not hold the payments for longer than is required for the payment to clear and the funds to be administered to the receiving parent.
Where a payment has a correct reference number applied and is paid into the correct bank account it will allocate automatically and pay out once the payment has cleared, so long as the RP has provided bank details.
The only delays that may occur are when a receipt does not allocate to a case automatically. This could be because:
(i) a customer fails to quote a correct reference number, which results in a payment falling into a suspense account requiring investigation. Once the intended RP is traced, and funds have cleared, the payment will be transferred to the RP account.
(ii) a paying parent makes a payment when no maintenance is outstanding, in which case the payment will allocate to a RP account and pay out once the next payment falls due.
(iii) Receipts arrive as part of a bulk schedule of payments, which may need some manual intervention to ensure payments are allocated to the individual customer, for example Employer or Bailiff receipts.