NHS 111: Staff

Department of Health and Social Care written question – answered on 12th March 2020.

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Photo of Layla Moran Layla Moran Liberal Democrat Spokesperson (Education)

To ask the Secretary of State for Health and Social Care, pursuant to the Answer of 27 February 2020 to Question 20040, NHS 111: Staff, how many (a) NHS staff, (b) contract staff and (c) volunteers his Department plans to recruit to the NHS 111 service to help mitigate the impact of covid-19.

Photo of Edward Argar Edward Argar Minister of State (Department of Health and Social Care)

Holding answer received on 09 March 2020

The National Health Service will be given the resources it needs to deal with the COVID-19 outbreak. Around 500 additional call handlers have already been trained to staff the NHS 111 service, representing an increase of 20%. In addition, the new NHS 111 online service is also available to provide advice and will free up call handlers’ time, so they are able to prioritise those experiencing symptoms.

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