Department of Health and Social Care written question – answered on 16th March 2020.

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Photo of Lord Truscott Lord Truscott Non-affiliated

To ask Her Majesty's Government whether staff at NHS 111 are given uniform advice scripts on how to respond to suspected COVID-19 cases.

Photo of Lord Bethell Lord Bethell The Parliamentary Under-Secretary for Health and Social Care

NHS 111 call handlers work off algorithms rather than ‘scripts’. This enables the call handler to give proper advice that is tailored to the caller’s needs.

A process for COVID-19 has been worked through between NHS 111 and Public Health England.

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