The Government holds no contracts with British Car Auctions or other car auctioneer organisations. The Department for Work and Pensions is responsible for the disability benefits that provide a passport to the Motability scheme. Motability Operations is independent commercial FCA regulated company responsible for the operational delivery of the scheme. Motability Operations is accountable to the Motability charity. With this in mind, any questions relating to the operation of the scheme itself should be directed to Motability. You can contact them at the following address:
Chief Executive of Motability, Motability, Warwick House, Roydon Road, Harlow, Essex, CM19 5PX.