Railways: Standards

Department for Transport written question – answered on 10th March 2020.

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Photo of Earl Attlee Earl Attlee Conservative

To ask Her Majesty's Government what financial penalties train operating companies are subject to if a train is cancelled due to (1) a train defect, or (2) a lack of train crew, broken down by each franchise awarded since June 2010.

Photo of Baroness Vere of Norbiton Baroness Vere of Norbiton Parliamentary Under-Secretary (Department for Transport)

The Department holds all its franchised operators to account for their performance through a Franchise Agreement. Each operator’s performance is measured against a set of benchmarks, which includes cancellations; however, these are not disaggregated down to individual types of cancellations, such as train defects. Specific cancellation causes are not connected to set penalties; any expenditure we require operators to incur to improve performance for passengers is linked to their overall performance.

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