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To ask the Secretary of State for Work and Pensions, how many complaints against (a) the child maintenance service and child support agency and (b) her Department were accepted for investigation by the Independent Case Examiner in each year since 2014-15; and how many of those complaints were not investigated for at least 12 months after they were received.
The cases that reach the Independent Case Examiner are the most complex and investigations will not be compromised in order to be completed within certain timescales.
We keep people updated about the timings involved with their case and the vast majority of complainants are satisfied with the service they receive.
The table below provides information on the number of Child Maintenance Service (CMS) and Child Support Agency (CSA) complaints that were received and accepted for investigation by the Independent Case Examiners Office in each year since 2014-15, and the number of cases that took longer than 12 months to conclude, from the date they were accepted for examination.
Please note, we are unable to provide information on the number of cases that waited longer than 12 months for an investigation to commence for each year since 2014-15, and have therefore provided details of those cases that took longer than 12 months to conclude, from the point at which they were accepted for investigation.
Year April to March
CSA & CMS complaints received
CSA & CMS complaints accepted for investigation
CSA & CMS complaints cleared
Cleared cases that took longer than 12 months to conclude (from date of acceptance)
2019-20 (to the end of January 2020)