To ask the hon. Member for Perth and North Perthshire, representing the House of Commons Commission, on how many occasions since June 2019 reports have been made on the missing towel dispenser in the men's lavatory on the ground floor of Norman Shaw North; for what reasons no action has been taken in response to those reports; and if he will make a statement.
Parliamentary Maintenance Services Team (PMST) has three recorded instances of this roller towel being reported to its Helpdesk – on 18/06/19, 09/09/19 and 16/10/19.
On each occasion a reactive works request was correctly raised and a tradesperson attended; however this particular roller towel is located in a stainless steel housing which means our standard roller towels do not fit so we were unable to resolve the issue on our initial visit and the requests were incorrectly closed.
PMST apologises for this oversight and is pleased to confirm that a new modified roller towel has now been installed. In addition PMST has reviewed its procedures to minimise any re-occurrence of reactive works requests being closed incorrectly.