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Sales Methods

Department for Business, Energy and Industrial Strategy written question – answered on 10th February 2020.

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Photo of Andrea Jenkyns Andrea Jenkyns Conservative, Morley and Outwood

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps her Department is taking to tackle the use of pressure selling techniques.

Photo of Kelly Tolhurst Kelly Tolhurst Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy)

Legislation prohibits traders from using misleading or aggressive selling practices towards consumers. Preventing consumer rips offs like these is a key priority for the Government, and we will consult early this year on strengthening consumer enforcement arrangements further. Consumers who believe they have been a victim of pressure selling should report the matter through the Citizens Advice consumer service on 0808 223 1133 (www.citizensadvice.org.uk). Consumers living in Scotland should report the matter through Advice Direct Scotland on 0808 164 6000 (www.consumeradvice.scot/).

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