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Department for Work and Pensions: Welsh Language

Department for Work and Pensions written question – answered on 4th February 2020.

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Photo of Hywel Williams Hywel Williams Shadow PC Spokesperson (Work and Pensions), Shadow PC Spokesperson (Brexit), Shadow PC Spokesperson (Cabinet Office), Shadow PC Spokesperson (International Trade)

To ask the Secretary of State for Work and Pensions, what her Department's policy is on receiving letters in the Welsh language; and what her Department's deadline is for replying to letters written in the (a) Welsh and (b) English language.

Photo of Mims Davies Mims Davies The Parliamentary Under-Secretary of State for Work and Pensions

DWP welcomes letters in Welsh. When someone writes to us in Welsh, we will issue a reply in Welsh (if a reply is appropriate).

The target time for replying to letters written in Welsh is the same as the target for letters written in English.

Complaints – 15 working days

MPs writing to Ministers – 20 working days

Correspondence relating to policies – within 4 weeks

Where it is not possible to issue a substantial reply in this time, a written acknowledgement and explanation will be sent in whichever language the correspondence has been received (Welsh or English).

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