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DWP welcomes letters in Welsh. When someone writes to us in Welsh, we will issue a reply in Welsh (if a reply is appropriate).
The target time for replying to letters written in Welsh is the same as the target for letters written in English.
Complaints – 15 working days
MPs writing to Ministers – 20 working days
Correspondence relating to policies – within 4 weeks
Where it is not possible to issue a substantial reply in this time, a written acknowledgement and explanation will be sent in whichever language the correspondence has been received (Welsh or English).