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Maternity Allowance

Department for Work and Pensions written question – answered on 6th February 2020.

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Photo of Steve McCabe Steve McCabe Labour, Birmingham, Selly Oak

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 27 January 2020 to Question 5322 on Maternity Allowance, what the average working day turnaround was for Maternity Allowance claims from (a) 16 to 31 December 2019 and (b) 1 to 15 January 2020.

Photo of Mims Davies Mims Davies The Parliamentary Under-Secretary of State for Work and Pensions

The service level agreement for processing a Maternity Allowance claim is 30 working days.

The average working day turn-around for Maternity Allowance claims for the periods quoted are:

a) From 16 to 31 December 2019 – 30 working days b) From 1 to 15 January 2020 – 30 working days

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