Railways: Tickets

Department for Transport written question – answered on 6th February 2020.

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Photo of Preet Kaur Gill Preet Kaur Gill Shadow Minister (International Development)

To ask the Secretary of State for Transport, what steps is he taking to ensure that the roll-out of smart ticketing on the rail network does not exclude people without access to the necessary technology from purchasing rail travel.

Photo of Chris Heaton-Harris Chris Heaton-Harris Minister of State (Department for Transport)

Smart tickets are making it more convenient to buy and use rail tickets.  We have invested £80m and worked with industry so that smart tickets are accepted at stations across almost all the network. Passengers who do not have access to technology may continue purchasing paper tickets. We have not asked operators to withdraw these and will consider withdrawal only when we are satisfied that all rail users can continue to purchase train tickets as readily as they can do today.

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