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Hotels: Internet

Department for Digital, Culture, Media and Sport written question – answered on 5th February 2020.

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Photo of Scott Benton Scott Benton Conservative, Blackpool South

To ask the Minister of State, Department for Digital, Culture, Media and Sport, what assessment he has made of the effect of the level of commission charged by online booking websites on (a) small hoteliers and (b) bookings for hotel accommodation; and whether his Department plans to review the regulatory framework in relation to the charging of that commission.

Photo of Helen Whately Helen Whately The Parliamentary Under-Secretary of State for Digital, Culture, Media and Sport

My Department has not assessed the effect of the level of commission charged by online booking websites on either small hoteliers or bookings for hotel accommodation.

The Competition and Markets Authority (CMA), the UK's independent competition authority, is responsible for investigating markets where competition or consumer problems are detected. The CMA previously investigated the practices of hotel booking websites, reporting its conclusions in September 2019, and continues to monitor their compliance with consumer protection law in the sector.

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