NHS: Computer Software

Department of Health and Social Care written question – answered on 29th January 2020.

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Photo of Bridget Phillipson Bridget Phillipson Labour, Houghton and Sunderland South

To ask the Secretary of State for Health and Social Care, what assessment he has made of the ability of elderly people to engage with the NHS App.

Photo of Nadine Dorries Nadine Dorries The Parliamentary Under-Secretary for Health and Social Care

The NHS App launched following a period of testing from September 2018-January 2019, and now has over 250,000 registered users.

The NHS app has been designed over many iterations to be as usable by all age groups. Over 65s have been included in mixed method sessions including in depth interviews and usability testing for every feature of the app produced to date, and the app overall.

Over 10% of the total users are above 65 years old. As of 27 January 2020, the total number of users above 65 years old is:

Age group

Total Number of Users

Over 65


Over 75


Over 90


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