Universal Credit: Linlithgow and East Falkirk

Department for Work and Pensions written question – answered on 29th January 2020.

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Photo of Martyn Day Martyn Day Shadow SNP Spokesperson (Public Health and Primary Care)

To ask the Secretary of State for Work and Pensions, how many offline universal credit applications were made by constituents of Linlithgow and East Falkirk between January and December 2019.

Photo of Will Quince Will Quince The Parliamentary Under-Secretary of State for Work and Pensions

The information requested is not readily available and to provide it would incur disproportionate cost.

Universal Credit is designed to be a ‘digital-first’ service, ensuring we make best use of technology to deliver a modern and effective working-age welfare system, allowing our staff to concentrate on those people who require additional support.

Although the Department offers comprehensive support for claimants to use our digital service, there will be occasions when people are unable to make their claim online, so telephone applications can be accepted. In these instances, information normally available through a claimant’s online account will be communicated in an alternative format, which is best suited to an individual’s circumstances.

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