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All clients, regardless of their role within the scheme, have the right to request a decision be reconsidered by the Child Maintenance Service (CMS). Mandatory reconsideration rights only apply to decisions relating to child maintenance liability. The standard timescale in which a revision may be requested is within 30 days of the date of notification of the decision. Our policy is that a mandatory reconsideration will only happen once in respect of any particular decision, after which a client accrues the right to appeal to an independent tribunal.
If a client requests a mandatory reconsideration, their child maintenance liability will remain in place as usual until a decision is made. Where a mandatory reconsideration or appeal is ongoing, the Service will continue to attempt collection of any debt that is not covered by the appeal. The CMS may make a decision to suspend enforcement action on debt which is subject to an appeal, as this may result in reimbursement for the amount collected.