To ask the Secretary of State for Work and Pensions, who is responsible for digitisation in her Department; and what mechanisms the that person uses to champion digitisation.
Service transformation is one of the Department for Work and Pensions’ strategic objectives. Accountability is shared between the Director General for Digital and the Director General for Service Excellence. It is coordinated through the Service Transformation Board which provides governance for service improvements as well as the strategic approach to the digitalisation of the Department’s services. The work is championed across the Department, including via Transformation Portfolio Managers and Digital product owners.