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Automated Credit Transfer: Fraud

Treasury written question – answered on 31st October 2019.

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Photo of Peter Grant Peter Grant Shadow SNP Spokesperson (Europe), Shadow SNP Spokesperson (Exiting the European Union)

To ask the Chancellor of the Exchequer, what steps his Department is taking to support people experiencing bank transfer fraud.

Photo of John Glen John Glen Minister of State (Treasury) (City), The Economic Secretary to the Treasury

The Government takes bank transfer fraud, often known as Authorised Push Payment (APP) scams, extremely seriously.

The Payment Systems Regulator, which was set up by the Government in 2015, established a steering group of financial institutions and consumer representatives to develop a voluntary industry Code of good practice to help protect consumers against these kinds of scam.

At the end of February 2019, the steering group published the Code, which sets out the agreed principles for greater protection of consumers and the circumstances in which they will be reimbursed, marking a significant step in delivering improved protections for customers.

The Code became effective on 28 May 2019 and customers of those payment service providers that are signatories are protected under the Code from this date.

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