Universal Credit

Department for Work and Pensions written question – answered at on 1 November 2019.

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Photo of David Hanson David Hanson Labour, Delyn

To ask the Secretary of State for Work and Pensions, whether any research has been conducted on the number of home visits being proactively offered to vulnerable claimants of universal credit.

Photo of Will Quince Will Quince The Parliamentary Under-Secretary of State for Work and Pensions

The Department are continuously reviewing and improving the services for vulnerable people who need to claim Universal Credit to ensure that it is supportive and responsive to their needs. Where claimants are unable to make or manage their claim on-line, telephone and face to face support is available. Where appropriate, home visits can be arranged for claimants when it is the most appropriate method of providing relevant support.

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