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On 8th October 2019 the Post Office announced a new Banking Framework agreement with 28 UK banks to ensure that millions of their customers continue to have national, free access to everyday banking services. 27 high street banks signed up in full, but Barclays had uniquely opted out of cash withdrawal services. Whilst this was a commercial decision for Barclays to make, the Government remained concerned about the implications of their decision, especially for vulnerable customers.
We are pleased that on 25th October after significant encouragement for the bank to reconsider, Barclays announced their decision to reverse their initial decision to opt out of cash withdrawals under Banking Framework 2. This will ensure that all in the communities around the UK, in particular the elderly or frail have access to withdraw cash.