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Post Office: Bank Services

Department for Business, Energy and Industrial Strategy written question – answered on 31st October 2019.

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Photo of Caroline Nokes Caroline Nokes Independent, Romsey and Southampton North

To ask the Secretary of State for Business, Energy and Industrial Strategy, what support is being provided to elderly or frail Barclays customers to withdraw cash once their ability to use the Post Office facility is withdrawn.

Photo of Kelly Tolhurst Kelly Tolhurst Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy)

On 8th October 2019 the Post Office announced a new Banking Framework agreement with 28 UK banks to ensure that millions of their customers continue to have national, free access to everyday banking services. ​27 high street banks signed up in full, but Barclays had uniquely opted out of cash withdrawal services. Whilst this was a commercial decision for Barclays to make, the Government remained concerned about the implications of their decision, especially for vulnerable customers. ​

We are pleased that on 25th October after significant encouragement for the bank to reconsider, Barclays announced their decision to reverse their initial decision to opt out of cash withdrawals under Banking Framework 2. This will ensure that all in the communities around the UK, in particular the elderly or frail have access to withdraw cash.

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