Thomas Cook: Insolvency

Department for Transport written question – answered on 29th October 2019.

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Photo of Ronnie Cowan Ronnie Cowan Shadow SNP Spokesperson (Infrastructure)

To ask the Secretary of State for Transport, what steps his Department taken to help ensure customers affected by the collapse of Thomas Cook receive compensation.

Photo of Paul Maynard Paul Maynard Parliamentary Under-Secretary (Department for Transport)

We are sympathetic to those affected by the collapse of Thomas Cook. There is an ongoing process of liquidation which is in the hands of the Official Receiver. Passengers with ATOL protection are entitled to a full refund on any future bookings and the CAA publishes the process to follow after the insolvency has taken place.

Government advise customers without ATOL protection to speak to their credit card provider or the company they booked their holiday with. Passengers should also speak to their travel insurance provider to see if they are able to claim back any of their costs.

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