We need your support to keep TheyWorkForYou running and make sure people across the UK can continue to hold their elected representatives to account.

Donate to our crowdfunder

Social Security Benefits

Department for Work and Pensions written question – answered on 21st October 2019.

Alert me about debates like this

Photo of Mark Tami Mark Tami Opposition Pairing Whip (Commons)

To ask the Secretary of State for Work and Pensions, whether it is her Department's policy that jobcentre staff should inform claimants of universal credit that they should make a claim for new-style employment and support allowance or jobseeker's allowance if they are likely to be eligible for those benefits.

Photo of Mark Tami Mark Tami Opposition Pairing Whip (Commons)

To ask the Secretary of State for Work and Pensions, whether Jobcentre staff receive training to identify when a new claimant would be entitled to (a) new-style employment and support allowance and (b) new-style jobseeker's allowance.

Photo of Justin Tomlinson Justin Tomlinson The Minister of State, Department for Work and Pensions

The Department is committed to providing the best possible support for all claimants irrespective of which benefit they are in receipt of, or in the process of claiming.

Jobcentre staff undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants. All Work Coaches within Jobcentres receive specific training regarding identifying when new style Employment and Support Allowance and new style Jobseekers Allowance are appropriate, and have the knowledge and skills to support claimants throughout the process.

More widely, the Department provides benefit eligibility information to help people make decisions surrounding benefits to which they may be entitled, along with details about how to claim them. This is available through Jobcentre Plus offices and via the GOV.UK website.

Does this answer the above question?

Yes1 person thinks so

No2 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.